Terms of use

The online application “figame.com” (hereinafter also referred to as the “application” or “platform”) is operated by the travel services company named “FIGAME.COM TRAVEL ORGANIZATION SINGLE-MEMBER LIMITED LIABILITY COMPANY”, trading as “FIGAME.COM”, headquartered in Marousi, Attica, at 132 Kymis Avenue, with VAT number 998028588 (Marousi Tax Office) and Special Operating License EOT 0259E60000528600, and registration number 009133001000 (hereinafter the “Company” or “Figame”). The Company is an official agent of the International Air Transport Association (IATA).

The Company has a comprehensive e-commerce system on the internet, which provides the ability for electronic bookings and issuance of airline/ferry/rail tickets, hotel/accommodation bookings, car rentals, event tickets, and airport lounge access. The Company reserves the right to carry out transactions performed through this application via other websites that it manages.

Figame offers the use of the figame.com application and its services under the following terms and conditions, including the privacy policy explicitly. Customers and users are asked to carefully read these terms of use as well as the privacy policy and to use the site and/or services provided by Figame ONLY if they fully accept them. In other words, using this application and the services offered through it requires unconditional acceptance of all the terms set forth below. By proceeding to use the application, a person fully and unconditionally accepts these terms.

Products and services provided by third parties are offered exclusively by those third parties, such as, but not limited to, airlines, ferry/rail companies, hotels, room rental businesses, car and motorcycle rental companies, and their provision is subject to the terms and conditions set by those third parties.

The use of this website is strictly prohibited for individuals who are under 18 years of age and who do not have, under the law, the capacity to assume legally binding obligations in their own name (i.e., to have full legal capacity).

The use of the “BUSINESS” (travel) feature of this website for personal travel needs is strictly prohibited. This tool of the application is intended exclusively for legal entities of any kind, and for their users, to satisfy the travel needs of the organization (such as business trips for their personnel) in the course of their daily operations.

I. Customer Account (legal entity) – User

The application, and more specifically its feature “BUSINESS TRAVEL,” is addressed exclusively to legal entities of any kind (companies of any type, profit or non-profit organizations) that wish to use a tool for organizing their organization’s travel, that is, to cover the travel needs of the organization within the scope of its operations (hereinafter CLIENT). The CLIENT creates an account in the application and registers sub-accounts corresponding to its users. The CLIENT may, through their account, create new CLIENTS under them, as long as these CLIENTS are entities under the direct control of the original CLIENT, or all such CLIENTS belong to the same corporate group or circle of interests. The CLIENT shall provide Figame with all requested legal documentation, including but not limited to GEMI announcements and certificates, for itself or other CLIENTS it registers with Figame. The CLIENT irrevocably and unconditionally declares and guarantees that it has obtained prior approval from the other CLIENTS before registering them in the application system and that it has informed them of the present Terms and the platform’s Privacy Policy, and that they fully, irrevocably, and unconditionally accept them.

The use of this application, and specifically the “BUSINESS TRAVEL” option, by individual natural persons for obtaining travel services, as well as by users of legal entities for their personal travel needs instead of for the travel needs of the organization to which they belong, is prohibited. For personal travel, the “PERSONAL” travel option must be selected, and the corresponding personal details of the applicant requesting travel services for personal purposes must be provided.

There are two types of user accounts for a CLIENT legal entity:

Travel Manager : is the user designated by the CLIENT to have administrative rights for the CLIENT account, specifically for creating and managing the CLIENT’s Travel Policy according to their instructions, as well as provided authority (at the discretion of the CLIENT) to approve booking requests for travel services or ticket issuance submitted by other users of the CLIENT (travelers). The Travel Manager, through their profile, may add travelers and send them an invitation to access the platform. In addition to approving ticket issuance or final bookings for other travel services submitted by travelers, the Travel Manager can make pre-bookings for themselves or any travelers according to the needs of the CLIENT for services that allow pre-booking (excluding ferry and rail tickets, rental vehicles, transfers, certain hotels/accommodations, and low-cost airlines) and can later issue tickets or finalize the purchase of the other services. The Travel Manager has access to the history of all CLIENT trips, that is, all bookings that have been approved, completed, modified, or canceled by all users of the CLIENT. The Travel Manager is the one who creates or assigns users (Travelers or inactive users) under the CLIENT. The same user can be designated as Travel Manager for more than one CLIENT.

Traveler : is the user (employee, management executive, shareholder, or partner of the CLIENT) who submits requests for ticket issuance or final bookings to carry out trips for themselves and/or other travelers or inactive users of the CLIENT for the needs of the CLIENT. A Traveler may also have admin rights for direct ticket issuance or final booking of travel services performed by themselves or by third parties. The Traveler has access only to the history of their own trips, that is, the bookings they have made, modified, or canceled. A Traveler may be assigned to more than one CLIENT; however, before ticket issuance or final booking of other travel services, the CLIENT under which each specific booking is made must be selected, and thus the one that the cost will be invoiced to.

There is also the category of inactive users.

Inactive user : A CLIENT may create inactive accounts for members of its organization in order to allow active users (Travelers, Travel Managers) to include them in bookings for the provision of travel services according to the needs of the CLIENT. Inactive accounts essentially record the details of these members of the organization without providing them with active credentials or access to the platform. Inactive users can be converted into active users. Before creating inactive users, the CLIENT must inform them of these Terms and the Privacy Policy of the application, explicitly included, and obtain their consent that they fully, unconditionally, and irrevocably accept them. Inactive users can be created by the Travel Manager or another administrator (user with administrative rights).

Pre-booking : is a temporary reservation without payment of tickets or temporary reservation of accommodation without final commitment. This option is available for specific services and for a specific time period in each case, as allowed by the respective third-party provider.

Booking : is the final commitment to services or ticket issuance following prepayment of the relevant cost by the CLIENT. The only exception to prepayment is when payment on credit has been agreed.

Each user is solely responsible for the security of the access credentials (username, password) related to the account they create in the application. The user or CLIENT must immediately notify the Company in the event of a breach of their account or a threatened breach. The CLIENT legal entity is responsible for the security of all access credentials of its users.

The Company reserves the right to deny access to or restrict, suspend, or fully block a user from the application at its sole discretion without prior notice.

Upon completing the user account creation (registration) process, a confirmation email will be sent to the email address provided during registration. If a confirmation email is not received within 24 hours, please contact our Company. The CLIENT or its users must ensure that the email address provided is correct for receiving communications from Figame and must check their spam folder for any emails from Figame. Upon receiving access credentials for their account on the platform, the CLIENT must immediately log in and change the temporary passwords provided by Figame and then, through the CLIENT profile, add Travel Managers and/or Travelers, sending them invitations to the platform.

II. CLIENT Travel Policy (legal entity)

Each CLIENT may create its own Travel Policy in the application. This Travel Policy may limit the use of the application (specifically the ability of non-admin travelers to make pre-bookings or final bookings of travel services or ticket issuance) by setting a maximum budget for each service, excluding certain services, or placing restrictions on flight categories or bookings in general. Within the framework of the Travel Policy, the CLIENT may also establish a specific approval process for bookings by its organization’s users. It is explicitly clarified that the Travel Manager is always an administrator. Administrators (Travel Managers or Travelers with administrative rights) cannot be restricted by the Travel Policy. Therefore, the pre-booking tool will always be visible to them (where available), and they can also issue tickets or finalize purchase of other services without limitations; in other words, they can freely use all options regardless of the CLIENT’s Travel Policy.

III. Personal Travel

Users (travelers and travel managers) of CLIENT , through the account they maintain on the platform, can manually change the setting by selecting the “PERSONAL” tab to use the services provided through the platform for their personal travel purposes. When they wish to return to using the platform for the purposes of the CLIENT they are assigned to, they must manually reset the account setting to “PROFESSIONAL.” In the case of personal travel, the CLIENT of Figame becomes the user. It is solely the user’s responsibility to select the correct setting each time for travel, whether personal or professional. Figame bears no responsibility to anyone regarding travel charges resulting from incorrect designation of travel or related expenses by the traveler/user.

It is explicitly clarified that the CLIENT is solely responsible for completing their personal information on the platform whenever it is used for personal purposes.

Pre-booking service is not provided. Specifically, users who use the “Personal Travel” tool to book services for personal travel purposes do not have access to this service. If the CLIENT makes a (final) booking or issues tickets for third parties, they must have informed these third parties in advance about these terms, including the privacy policy, and obtained their consent acknowledging full, unconditional, and irrevocable acceptance of such.

The CLIENT must provide complete, truthful, and accurate information at all times.

Once the (final) booking is completed, the user automatically receives an email at the address previously provided to Figame, confirming the booking for the selected services and tickets/vouchers issued, including the unique booking code for that reservation. The CLIENT must provide a personal email address to Figame for this purpose.

The relevant receipt issued for the booking will be sent to the email address provided by the CLIENT at the time of booking.

It is explicitly clarified that FIGAME does not charge the services it provides to individual CLIENTS in any way apart from the cost of the actual service of the thir party provider. The CLIENT must pay the amounts corresponding to the charges of third-party providers, according to their respective charging policies (e.g., changes, cancellations, upgrades, etc.).

IV. Use of Figame Application – Services / User Conduct Rules

CLIENTS (natural and legal persons) and users of CLIENTS that are legal entities must comply with all applicable laws and rules, national and international, as well as the application’s terms of use, privacy policy, and cookie policy, expressly included.

CLIENTS (natural and legal persons) and users of CLIENTS that are legal entities are prohibited from:

Posting, sending, transmitting, or making available through the application any content that is illegal, threatening, defamatory, offensive, abusive, racist, pornographic, obscene, infringing intellectual property rights, or inciting hatred.
Posting, sending, transmitting, or making available content containing malicious software or viruses.
Posting, sending, transmitting, or making available content intended to promote unsolicited content (spam).
Providing false or misleading information about a person or entity, including falsely claiming collaboration or any relationship with any natural or legal person.
Engaging in any commercial activity through the application, including sales, advertising, or contests, unless prior written consent is obtained from the Company.
Posting, sending, transmitting, or making available content that violates the privacy of other users or third parties.
Collecting data from/through the application.
Using the application for research, surveillance, or harassment of a user.
Modifying the application or any other website/application to falsely suggest it is connected to the application and/or the Company.
Reverse engineering, decoding, reconstructing, disassembling, or attempting to extract source code or algorithms from any part of the application, except to the limited extent that the law prohibits such limitations.
Collecting content from the application using automated means.
Reproducing, republishing, creating derivative works, selling, trading, exchanging, displaying, or otherwise exploiting the application without express permission from the Company.
Copying, renting, distributing, transferring, or assigning user rights under these terms.

Further restrictions include:

Acting in a way that disrupts the proper functioning of the application.
Acting in a way that causes excessive load on the application’s infrastructure or that of the Company or its partners.
Circumventing measures that the Company uses to limit access if access has been suspended or blocked.
Violating these terms, including the privacy policy.

The Company reserves the right to remove, delete, edit, modify, limit, or block user content at its sole discretion, without prior notice or justification, if it is deemed to violate these terms.

V. Operating Hours

The use of the application “www.figame.com” and any transaction conducted through it may take place on any day and at any time of the week, 24 hours a day, seven days a week. Figame does not guarantee that the application will be continuously available and/or free from defects and/or accessible in the geographical area in which the user is located. Each CLIENT is responsible for verifying whether the use of the platform is lawful in the jurisdiction in which they are situated at any given time.

The Company’s call center operates Monday through Friday from 09:00 to 19:00 and on Saturday from 10:00 to 15:00. Telephone transactions, responses to email requests, and, in general, any oral or written communication with the Company may only be conducted during the above office hours. Figame also provides an emergency telephone line that can be contacted at any time in urgent cases, including outside the above-mentioned operating hours.

VI. Booking of Tickets, Accommodation, Car Rentals, Airport Lounges

The current travel services available for booking through the platform are:

Pre-booking or issuance of airline tickets
Issuance of ferry tickets
Issuance of train tickets
Pre-booking or booking of hotel rooms or other accommodations
Car rental bookings
Transfer service bookings
Airport lounge bookings

Figame reserves the right to add or remove services from the platform at any time. Figame also reserves the right to change the method of booking, pre-booking, or ticket issuance at any time. Figame shall bear no liability toward CLIENTS, users, or third parties for any reason arising from such changes.

Electronic booking requests, whether for professional or personal travel, are made by completing the required fields in the “FIGAME.COM” application and following the steps indicated at each stage. The user or CLIENT must accurately provide all information necessary for the booking and ticket issuance in accordance with the policies of the relevant third-party provider. Users and CLIENTS are obliged to provide complete, accurate, and up-to-date information for the performance of all bookings.

A prerequisite for completing a final booking (binding reservation of professional or personal travel through the application) is the prepayment of all fares, fees, taxes, and services associated with the booking. The only exception is in cases where, for professional travel bookings between Figame and the CLIENT, payment by credit has been agreed upon in writing. As noted above, pre-bookings where permitted do not require prepayment.

By submitting a request for an electronic pre-booking or final booking for either professional or personal travel, the CLIENT and/or user gives explicit authorization to the Company to mediate, in the manner it deems appropriate, for the pre-booking or booking of the relevant travel service (including ticket issuance) from the provider selected by the CLIENT.

Submission of a request for ticket issuance or pre-booking (where allowed) or for pre-booking or booking of other travel services, for both professional and personal travel, constitutes unconditional acceptance by the CLIENT and/or user of these terms—expressly including the privacy policy of this application—as well as the terms set by the respective travel service provider with whom the CLIENT conducts the transaction.

The submission of an electronic request for pre-booking or final booking is completed by filling in the relevant fields in the “FIGAME.COM” application and following the steps indicated at each stage. Users and CLIENTS must provide complete, accurate, and up-to-date information for all bookings.

Once the booking is completed, the user automatically receives an email at the address previously provided to Figame, confirming the selected services.

Ticket issuance or the final booking of other travel services is considered completed once the CLIENT has completed payment for the cost of the service (except where services are provided on credit) and has received the tickets/vouchers following the confirmation of the booking at the CLIENT’s email address.

If the CLIENT does not receive the booking confirmation email within 24 hours of making the prepayment, they must contact Figame for investigation. It is expressly clarified that booking confirmations and any issued tickets are sent via two separate emails. If either email is not received, the CLIENT and/or user must immediately contact Figame. The CLIENT and/or user is responsible for ensuring that the email address provided for sending booking confirmations/tickets is correct. The CLIENT and/or user must also check their spam/junk mail folder for these emails or any other communications from Figame.

Specifically, for pre-bookings where this service is offered, users receive a confirmation email and information regarding the deadline for ticket issuance or final booking of the services.

VII. Payment, Issuance, and Delivery of (Airline, Ferry, Train) Tickets, Accommodation or Hotel Bookings, Car Rentals, Transfers, and Airport Lounge Services

The CLIENT may choose the method of payment for professional travel bookings, which may be made on credit or without credit. In the latter case, payment must be made immediately either via bank transfer to a FIGAME account or directly by credit/debit card. No other payment methods are accepted. The CLIENT and its users are obliged to use only corporate credit or debit cards of the CLIENT for payments relating to professional travel bookings. In all cases, except for payment on credit, the full amount of the services/bookings must be prepaid. If full prepayment is not made immediately, Figame will not proceed with the booking. Figame bears no liability to the CLIENT or user on this account.

The CLIENT is solely responsible for the card used for payment, including ensuring sufficient funds for the payment of the requested service. It is expressly clarified that Figame will not autonomously proceed with any pre-booking (temporary reservation) of tickets or other services where permitted, unless the CLIENT has explicitly and specifically requested this in advance. This means that if the card balance is insufficient, Figame will neither proceed with the booking/issuance of tickets nor with any pre-booking (temporary reservation that does not require prepayment) where this is possible. As noted above, Figame will carry out a pre-booking, i.e., a temporary reservation of tickets or accommodations without prepayment, only to the extent permitted by the third-party provider and solely upon the CLIENT’s explicit prior and specific request.

If the CLIENT opts for payment via bank transfer, they must promptly notify Figame of the payment by attaching (via email) a copy of the relevant bank receipt. If the CLIENT fails to notify Figame in this manner, Figame bears no responsibility for non-issuance of tickets. Upon receipt of payment for the requested service and notification thereof, Figame will proceed with the final booking/issuance of tickets, provided that the price of the requested service has not changed in the meantime by the third-party provider. In the event of a price change, Figame will inform the CLIENT by phone or in writing. If the CLIENT does not provide written consent to complete the transaction under the new terms (provided the service is still available), the transaction will be canceled, and the amount paid by the CLIENT will be refunded by FIGAME via the original payment method. The refund will be made within a timeframe determined by the third-party provider’s refund policy in conjunction with the pricing policy agreed between the CLIENT and Figame (e.g., immediately or via credit; in the case of credit, debit/credit invoices are issued together, and in the case of immediate payment, once Figame receives the amount from the third-party provider, it is immediately returned to the CLIENT). If the CLIENT agrees to the new cost, they must immediately prepay any difference between the amount already paid and the new cost to allow the final booking/issuance of tickets to proceed. Failure to do so will result in Figame not proceeding with the booking, with no liability on its part.

Charges for professional travel services are billed to the CLIENT under whom the user is registered (to whom the user has been assigned). If a user is not assigned to a specific CLIENT or is assigned to multiple CLIENTS (e.g., in a corporate group using the platform), either the user (traveler) or the travel manager must manually select to which CLIENT (group entity) the service should be charged during the booking process.

It is expressly clarified that until full payment of the service cost is received from the CLIENT, or in the event of failure to meet a credit payment obligation within the allowed period, Figame has no obligation to issue or send the corresponding tickets or complete the final booking of the requested service and bears no liability for further processing of the booking or for maintaining a booking in case of a credit payment that was not fulfilled. Figame will never autonomously proceed with pre-booking (temporary reservation) of tickets or other services, where allowed, unless explicitly and specifically requested by the CLIENT in advance.

It is clarified that when payment on credit has been agreed, the booking is binding for the CLIENT, who is obliged to complete the transaction, i.e., pay the corresponding amount within the time agreed under the credit arrangement.

Use of a debit/credit card is subject to the terms and conditions set by the issuing bank, which the CLIENT (for both personal and professional travel) is obliged to know and accept unconditionally. Figame bears no liability if the issuing bank does not approve the credit card. If the transaction is declined by the CLIENT’s bank, Figame will not proceed with the booking. Figame bears no liability in this respect.

It is expressly clarified that payments related to personal travel bookings with Figame are made solely via credit/debit card, and the full amount of the relevant bookings/services must be prepaid. No other payment methods are accepted for issuance of tickets or other personal travel bookings. The CLIENT must use their personal credit/debit card for these payments. If full prepayment is not made immediately, Figame will not proceed with the booking. Only upon completion of full payment for the requested service does the booking process proceed. Figame bears no liability towards the CLIENT in this regard. The CLIENT is solely responsible for the card used, including ensuring sufficient funds. If the transaction is declined by the CLIENT’s bank, Figame will not proceed with the booking/issuance of tickets. Figame bears no liability in this respect.

VIII. Changes – Cancellations

The ability to change or cancel any confirmed final booking made through the application depends on the terms set by the relevant third-party provider, who may prohibit this option or impose specific conditions for exercising such rights. Any costs arising from changes or cancellations are determined solely by the third-party provider and are the sole responsibility of the CLIENT.

In the case of pre-bookings, if ticket issuance or final booking of the service is not completed, no charges apply, and the rules on changes and cancellations do not apply.

Where changes or cancellations are permitted and the user wishes to make any change or cancellation to a confirmed booking of any travel or tourism service, they must submit the request through the relevant field in the application or via email to Figame. Figame will then review the request as soon as possible and communicate the method and conditions for processing the request. Figame will not make any changes or cancellations unless the CLIENT unconditionally accepts the relevant terms and conditions set by the third-party provider.

Specifically, for airline tickets, any change or cancellation incurs by a service fee by FIGAME of €20 for domestic flights and €25 for international flights, in addition to any penalty imposed by the airline provider. Exceptions to this policy are only those agreed in writing between the CLIENT and FIGAME, which shall prevail.

For hotel bookings, any change or cancellation incurs a service fee by FIGAME of 10% of the total refunded amount, in addition to any penalty imposed by the provider. Exceptions apply only if agreed in writing between the CLIENT and FIGAME, which shall prevail.

For lounge bookings, no refunds will be made in the event of changes or cancellations.

Changes or cancellations of car rental or transfer bookings shall be governed by the terms listed under “Important Information,” in accordance with the policy of the relevant third party service provider. Each traveler is responsible for reviewing the insurance coverage included in their booking (i.e. with the specific cost) and consulting the “Important Information” section, which varies by provider, before finalizing the booking.

If the CLIENT is entitled to a refund, Figame will process the refund in accordance with the third-party provider’s cancellation/change policy in combination with the payment policy agreed between the CLIENT and Figame (e.g., immediately or via credit; in the case of credit, debit/credit invoices are issued together; in the case of immediate payment, once Figame receives the refund from the third-party provider, it will be returned directly to the CLIENT) from the date of cancellation or change via the original payment method.

Any bank charges or third-party fees are non-refundable. Any bank fees for the refund shall be borne by the CLIENT.

Due to fluctuating exchange rates and other potential bank charges, which shall be borne by the CLIENT, Figame bears no responsibility for any difference between the amount paid and the refunded amount in case of payment in a different currency.

IX. Travel Alerts

Within the application, in the “Travel Alerts” field, the CLIENT and its users can search, by geographic area of interest, for information regarding travel to that area. Geographic areas are color-coded according to the current risk level for travel to that area. The risk scale ranges from 1 to 5 (1 being the least risky and 5 the most risky). This page also provides information on the travel documents required for travel to each geographic area, as well as alerts regarding special circumstances prevailing in the area (force majeure events, etc.). The “Travel Alerts” feature is provided at the discretion of FIGAME and does not replace in any way the diligence that the traveler must exercise in checking for necessary travel documents or for any special conditions prevailing in the area. FIGAME does not guarantee that the information displayed in this field is complete, accurate, or up to date.

X. Travel Expenses Service

Users can submit reimbursement requests for travel expenses incurred during trips for the CLIENT’s purposes by scanning or photographing (clearly) and uploading them to the figame.com platform, specifically in the relevant fields of the travel expenses management feature, and creating reports (manually or automatically) for the CLIENT, including each expense with its corresponding receipt in a report. The user is responsible for checking the completeness, accuracy, and truthfulness of any report automatically generated by the platform and must correct any errors or complete any missing information before submitting it to the CLIENT for reimbursement. FIGAME provides this auto-fill assistant as support and does not replace the user, who remains solely responsible for the correct preparation and submission of each report. FIGAME does not guarantee that the auto-fill assistant will function continuously or be error-free, or that the automatic entries it generates will be correct and complete. The user must always review and correct their reports before submission.

Each report with supporting documents will be submitted by the user to the CLIENT for reimbursement approval. The CLIENT, specifically the personnel designated for travel expense management/payment, who have admin rights, will also have access to the platform and the travel expenses feature to review travel-related expenses of users or work-related expenses in general (e.g., equipment, office supplies) to decide whether to reimburse the user. The CLIENT can download the expense documents and access the reports and related documents through the platform.

It is expressly clarified that the figame.com platform and its travel expenses service do not constitute a record-keeping or backup service. FIGAME does not provide record-keeping or backup services to the CLIENT or the user. The CLIENT must maintain their own archive outside the platform for expense documentation for tax, accounting, and legal compliance purposes. The user must independently maintain their own archive of receipts for which they wish to request reimbursement from the CLIENT. FIGAME bears no responsibility for data loss if the CLIENT and/or user has not created and maintained an updated record. FIGAME does not provide accounting or tax services to the CLIENT. Upon termination or expiration of platform use, the CLIENT must have collected all submitted expense invoices/receipts for their records from figame.com. FIGAME does not provide claim enforcement services to users.

The use of the travel expenses management feature of the figame.com platform by the CLIENT requires the payment of a monthly fee of €5.00 including VAT for each active user utilizing the travel expenses service. An active user is defined as any user who has created at least one invoice/receipt, generated at least one report, or changed the status of a report (approve, reject, reopen) during the relevant month. The total monthly fee is calculated by multiplying the number of active users by the monthly subscription fee per user. Exceptions apply only where otherwise agreed in writing between the CLIENT and FIGAME, in which case the written agreement prevails.

XI. Limitation of Liability

The APPLICATION, its MATERIAL, and SECURITY related to the transmission of information via the APPLICATION or to FIGAME, explicitly included, are provided “AS IS” and “AS PROVIDED” and to the maximum extent permitted by law without any representation or warranty of any kind, express or implied, including implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, exploitation, special construction, non-malicious content, system integration warranties, each of which is expressly disclaimed by FIGAME.

CLIENTS and their users acknowledge and agree that they use the platform entirely at their own risk. FIGAME does not represent, guarantee, claim, or support in any way that the information on platform is useful, complete, or accurate.

FIGAME does not guarantee that the platform will be error-free, operate continuously or without delays, be available in all locations, that defects will be corrected, that the application or server is free from malicious software, or that the results of using the application will meet the expectations of CLIENTS and users.

Relationships between the CLIENT and/or user and any third party arising from use of the application are exclusively between the user/CLIENT and the third party. Transactions between CLIENTS or users and a third party found via the application are conducted by the choice and under the exclusive responsibility of the CLIENT or user.

FIGAME does not support any material displayed in the application and expressly disclaims all responsibility toward any natural or legal person for damages, claims, lawsuits, losses, or any kind of damage arising from or related to the material.

To the maximum extent permitted by law, FIGAME expressly disclaims liability for any damages or losses suffered by CLIENTS or users as a result of using the application and the material.

There are no circumstances under which, even if damage was foreseeable or FIGAME was notified of the risk of damage, or should have known the possibility of damage, whether contractual, non-contractual, intentional, or negligent—including cases where damage is caused wholly or partly by negligence, force majeure, theft or destruction of the application or server—FIGAME will be liable for: (1) the APPLICATION, (2) FIGAME’s MATERIAL, (3) USERS’ MATERIAL, (4) performance of the APPLICATION, (5) use or inability to use the APPLICATION by USERS, (6) any errors or omissions, interruptions or delays in operation, technical or other damage to the APPLICATION, (7) damage to user equipment and technology, including malicious software or security breaches due to use of the APPLICATION, (8) security breaches of the APPLICATION for:

Any losses or damages of CLIENTS and users: direct or indirect, financial, criminal, administrative, exemplary, consequential, or resulting from data loss, loss of profits, income loss, work disruption, or expense loss.

Nothing in these Terms of Use limits or releases CLIENTS’ or users’ responsibility toward FIGAME for reparations on the basis of the present Terms.

FIGAME bears no responsibility regarding users’ online or offline behavior, or regarding material provided by third parties, or actions or omissions of third parties.

Travel and tourism service providers cooperating with FIGAME are independent third parties, not FIGAME’s representatives, agents, or subcontractors. FIGAME bears no responsibility for their actions or omissions, whether related to services provided or not, nor for any resulting damage, including injury, death, property damage, service availability, service quality, delays, route changes, overbooking, strikes, or force majeure. CLIENTS and users freely choose the third-party service providers they wish to use via the application. FIGAME does not endorse, advertise, or support any third-party provider. Any relationship between CLIENT or user and a third-party service provider offering services through figame.com is exclusively between the CLIENT and the third party. FIGAME has no involvement.

User identification details must match exactly the official ID documents (ID card or passport) used for travel. FIGAME is not responsible for cancellations or loss of bookings or tickets due to incorrect user entries or failure to update FIGAME on any changes.

XII. Hyperlinks

The application contains links to other websites, travel and tourism service providers, or third-party websites, which the user accesses at their own risk. FIGAME is not responsible for the content or accessibility of these sites. Providing a link to external websites does not imply endorsement, recommendation, or guarantee of any third party, products, or services they offer.

When selecting a link to another website, the user is subject to the terms of use and privacy policy of the visited website or application.

XIII. Acceptance of Airline / Ferry / Railway Company Terms (Details) / and/or Hotel or Accommodation / and/or Car or Motorcycle Rental Agency / and/or Transfer Company

Each CLIENT and user explicitly agrees that the use of airline services for which they have made a reservation or purchased tickets through Figame is governed by the terms set by the airline, as displayed in the flight details and on the respective airline’s websites.

Each user explicitly agrees that the use of services of hotels or accommodations for which they have made a booking is governed by the terms set by the hotel or accommodation, as displayed on the respective websites of the hotels or accommodations or otherwise communicated by the hotel or accommodation to the user-visitor.

Each user explicitly agrees that the use of services of car or motorcycle rental agencies for which they have made a booking/rental is governed by the terms set by the rental agency, as displayed on the respective websites of the rental agencies or otherwise communicated by the rental agency to the user.

The user acknowledges that they must carefully read these terms of use and the privacy policies of the tourism and travel service providers as described above and proceed with booking, purchasing, or renting the above services or tickets via FIGAME only if they agree with these terms and policies. FIGAME bears no responsibility in this regard.

XIV. Intellectual Property

The name FIGAME and the logo are registered trademarks of FIGAME, and their use, copying, or imitation is prohibited without prior written consent from FIGAME. Removal, alteration, or modification of the trademark is prohibited.

All icons, logos, and graphics customized to FIGAME’s commercial image constitute FIGAME’s trade dress and may not be used, copied, or imitated without prior written consent from FIGAME.

Alteration, concealment, or removal of any copyright, trademark, or other intellectual property notice contained in or accompanying FIGAME’s or third-party Material is strictly prohibited. Modification, adaptation, execution, presentation, publication, distribution, reproduction, sale, licensing, retransmission, transmission, creation of derivative works of FIGAME’s trademark, logo, name, trade dress, and/or FIGAME.COM software (including source code, UI, object code, analyses, and preparatory materials) or any other FIGAME application, platform, or website, or FIGAME texts included in FIGAME.COM or any other application, website, or e-commerce system without prior written consent from FIGAME is prohibited. Any use of the application inconsistent with these terms or applicable law, as well as any unauthorized reproduction, modification, copying, storage, or execution, in whole or in part, of the content, software, or e-commerce system of the present application is expressly prohibited.

The software and integrated online booking and e-commerce system of the present application belong to or are licensed to FIGAME and are protected under Greek, EU, and international intellectual and industrial property law. A corporate CLIENT acquires, for the duration of cooperation with FIGAME, a non-exclusive, royalty-free license allowing a limited number of users (as agreed between the parties) of the CLIENT (employees, board members, shareholders, or partners) to access and use this application in accordance with these terms. Similarly, an individual CLIENT acquires a non-exclusive, royalty-free license for the duration of cooperation with FIGAME, allowing access and use of the application in accordance with these terms. The CLIENT obtains no rights over the application, which remains the exclusive intellectual property of FIGAME. The above licenses are non-transferable. Under these licenses, the CLIENT or user is expressly prohibited from sublicensing, further licensing, copying, distributing the software, decompiling/reverse engineering, modifying the software, creating derivative works, or pledging or mortgaging the license.

The source code, object code, analyses (preparatory materials), and architecture of the systems of this application and the integrated FIGAME booking and e-commerce system are strictly confidential information of FIGAME. The methods and procedures used by FIGAME to provide travel services and develop the platform are also strictly confidential.

Content on this website (texts, images, graphics, etc.) from third-party providers belongs exclusively to the owners or collaborating providers and is protected under Greek, EU, and international intellectual and industrial property law.

XV. Unsolicited Communication

FIGAME works daily to optimize its services. There is a possibility that the FIGAME team may process an idea similar to one submitted by a user. The Company does not accept unsolicited Material of any kind and assumes no responsibility for the transmission of such Material. It is the Company’s policy not to accept or review Material of any kind, ideas, information, or proposals, except those specifically requested under special terms and conditions. If, despite this practice, you choose to submit Material, ideas, proposals, or information of any kind, you agree that the Company is free, without any liability or financial obligation, to use this Material for any purpose. You therefore grant the Company a non-revocable, worldwide, non-exclusive, royalty-free license, sublicensable by FIGAME, regarding the submitted Material.

XVI. Waiver

For FIGAME to waive its rights arising from these Terms of Use (including the Privacy Policy), FIGAME must provide written consent to the CLIENT or user through an authorized representative.

If a user does not comply with these Terms of Use (explicitly including the Privacy Policy) but FIGAME does not take immediate action, regardless of the time elapsed until FIGAME acts, such delay does not constitute a waiver of FIGAME’s right to enforce full compliance in the future.

If any party does not exercise a right granted under these Terms of Use (explicitly including the Privacy Policy), this does not imply a waiver of other rights granted under these terms.

XVII. Privacy Policy

The Privacy Policy is an integral part of these Terms. Acceptance of these Terms implies unconditional acceptance of the Privacy Policy.

XVIII. Integrity

These terms of use, expressly including the Privacy Policy, constitute the entire agreement between the user and Figame regarding the use of the application, superseding any prior agreement between the CLIENT and Figame.

If any clause of these terms of use is deemed by a competent Court to be invalid, voidable, ineffective and/or unenforceable, then such clause will be eliminated to the necessary extent. The invalidity, voidability or unenforceability of a clause will not affect the remaining terms of use, expressly including the privacy policy, which will remain in effect.

XIX. Modification of the application – Application availability

The application provides ticket reservation services (airline, ferry, rail), accommodation/hotel reservations, rental vehicle reservations, transfer service reservations, airport lounge reservations.

Figame may add or remove services provided and third-party providers with whom it collaborates on an ongoing basis and at its sole discretion.

Figame reserves the right to update, modify, suspend and/or discontinue the operation of the application, any of its features or Material it contains, add features or capabilities, change the environment at its discretion without notice.

Figame reserves the right to restrict access to any user or CLIENT at any time if, in its sole discretion, it deems they violate any term of these Terms and/or the Privacy Policy and/or any contract between Figame and the CLIENT.

Figame does not represent or warrant that the application will be uninterrupted or available in all geographic areas. Figame does not represent or warrant that use of the application is legal in all jurisdictions.

XX. Modification of Terms of Use

Figame reserves the right to update, modify and/or replace any of the terms of use of the FIGAME application and services, including the privacy policy, at its sole discretion. The new version of the terms will be published in the application and will enter into force 30 days from the date of publication. CLIENT and users should regularly check this page to be informed of any changes to the terms of use, including the privacy policy. In case the CLIENT or user does not agree with the updated version of the terms, he/she must immediately refrain from using the application. The continued use of the application means unconditional acceptance of the modifications from the part of the CLIENT and the user.

XXI. Assignment

CLIENTS and their users may not assign or transfer or pledge their rights and obligations arising from these terms of use. Figame may assign its relevant rights and obligations to a third party without the consent of CLIENTS or users.

XXII. Indemnification

CLIENTS and their users agree to indemnify, hold harmless and, upon request by Figame, defend it, its representatives, its management and its associates from and against any damage, injury, loss, liability, suits and expenses, court costs and reasonable legal counsel fees expressly included arising out of or in connection with a) the User Material or the User's access to and use of the application or by the CLIENT himself, b) the violation or alleged violation or attempted violation of any term of these terms of use and/or the privacy policy by their users or by the CLIENT themselves, c) the violation of any law, regulation, code, orders of a government authority, statutory provisions, rules by their users or by the CLIENT himself, d) the violation of third party rights by the CLIENTS and/or their users, e) any false statement made by their users or the CLIENT himself. CLIENTS and their users agree to cooperate fully to the extent requested by Figame in the defense against any claim.Figame reserves the right to assume the exclusive defense and control of any matter for which the CLIENT or users are liable to indemnify it at their expense.

The CLIENTS (corporate) and their users are jointly and severally liable to Figame, jointly and severally, and without limitation to Figame.

The users of each CLIENT, when they use the Figame platform and services through it for professional purposes, do so in the name and on behalf of the CLIENT.

XXIII. Applicable law – Jurisdiction

The law applicable to the relations between the user and/or CLIENT and the Company is Greek law. The parties will seek an amicable resolution of any dispute. In the event that an amicable resolution is not possible within ten (10) days, either party may initiate proceedings for judicial resolution of the dispute. The courts of Athens Greece are exclusively responsible for resolving any dispute that may arise between the user and/or CLIENT and the Company.

XXIV. Language

These Terms have been drafted in the Greek language. Figame may provide the text in other languages for the convenience of users/CLIENTS, however, in the event of a conflict between the other language version and the Greek language version, the Greek version shall prevail.

XXV. Headings

The headings in these Terms are provided for convenience only and are not intended to be a tool for interpreting these Terms.